Last updated: June 16, 2026
TOPTIER collects information that you provide directly to us, information collected automatically when you use our services, and information from third-party sources. This includes your account details (name, email address, phone number), trading preferences and settings, watchlist data and alert configurations, screenshots and images you upload for analysis, and device and usage analytics. We collect this information to provide and improve our trading signal services, personalize your experience, process transactions, communicate with you, and ensure the security of our platform.
We use the information we collect to operate, maintain, and improve TOPTIER's services. Specifically, we use your data to generate personalized trading signals based on your preferences and risk profile, analyze uploaded screenshots using AI models to identify chart patterns and trading opportunities, send you notifications about price alerts, signal updates, and market events, provide community features including signal sharing and social trading, process subscription payments and manage your account, monitor and analyze usage patterns to improve our AI models and user experience, and detect and prevent fraud, abuse, and security issues. We do not sell your personal information to third parties under any circumstances.
We implement industry-standard security measures to protect your personal information, including encryption of data in transit using TLS 1.3, encryption of sensitive data at rest using AES-256, regular security audits and penetration testing, access controls limiting employee access to personal data, and monitoring systems to detect unauthorized access or security breaches. While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously invest in improving our security infrastructure.
We may share your information with service providers who assist in operating our platform (cloud hosting, payment processing, analytics), law enforcement when required by law or to protect our rights, and business partners with your explicit consent. When you use community features, the signals you choose to share will be visible to other users according to your privacy settings. We are not responsible for the privacy practices of third-party services, and we encourage you to review their privacy policies.
TOPTIER operates globally and your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities, compliance with applicable data protection frameworks such as GDPR, and ensuring our partners maintain equivalent levels of data protection.
Depending on your jurisdiction, you may have the right to access and receive a copy of your personal data, rectify inaccurate or incomplete personal data, delete your personal data (subject to legal requirements), restrict or object to the processing of your data, data portability (receive your data in a structured format), and withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us through the app settings or at privacy@toptier.app. We will respond to your request within 30 days.
To request the permanent deletion of your account and personal data, you can:
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete your personal data within 30 days, except where we are required to retain it by law (such as financial transaction records which may be retained for up to 7 years). Anonymous, aggregated data may be retained indefinitely for analytics purposes.
TOPTIER is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a person under 18, we will take steps to delete that information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the app, by email, or by other means prior to the change becoming effective. Your continued use of TOPTIER after any changes indicates your acceptance of the updated policy. We encourage you to review this page periodically for the latest information on our privacy practices.
If you have questions about this Privacy Policy or our data practices, you can contact us at privacy@toptier.app or through the Support section of the app. Our Data Protection Officer can be reached at dpo@toptier.app for privacy-related inquiries and requests.